An action hero sales associate, for instance, must always remain focused, but focused on what? Of course we each have our individual targets we are trying to achieve. The action hero's first action is to discover the customer's target. Then, rather then dropping into sell mode, the action hero becomes the customer's support team, helping them achieve their target. If the support is strong enough, the resulting sale is assured.
In Facilities Management the same principle applies. Every person you interact with is your customer. Are you focused on your target or theirs? The individuals who become noticeably effective as support team are the ones who climb the corporate ladder. A positive support mindset and is how the Corporate Action Hero excels.
Have you ever had the experience of going to a mechanic thinking you were in need of a major repair and the mechanic tells you it's a simple fix? Don't you always want to take your car there? That is because he became your support team, helping you achieve your target of a working vehicle.
Corporate Action Heroes know a successful sale is not when the customers are walking out with a product or service. It's when they are walking back in for another.